FAQS

Frequently Asked Questions

Where does Washorra ship?

Washorra currently ships to customers within the United Kingdom only.

Is shipping free?

Yes. We offer free standard shipping on eligible UK orders.

How long does order processing take?

Orders generally require 1–3 business days for handling and processing.

How long does delivery take?

After dispatch, estimated delivery is generally 1–2 business days.

The total time from ordering to receiving your product may therefore be longer because handling and processing take place before dispatch.

Can I track my order?

Where tracking is available for the selected delivery service, relevant tracking information may be provided after dispatch.

Can I cancel my order?

If you want to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel an order before it has been processed or dispatched. Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return procedure may apply.

What if my TV arrives damaged?

Please provide your order number and photographs or video showing the damage where possible.

What if I receive the wrong product?

Contact our customer support team with your order number and details of the issue.

We will review the order and provide instructions for resolving the problem.

How do I request a return?

Contact Support@washorra.shop before sending the product back.

Please provide your order number, product information and reason for the return.

How are refunds paid?

Approved refunds are normally issued to the original payment method used for the purchase.

How long do refunds take?

Washorra aims to process approved refunds within 7 business days after the applicable returned product has been received and reviewed.

Your bank or payment provider may require additional time before the funds appear in your account.

How can I contact Washorra?

Email: Support@washorra.shop
Phone: +44 7407 347408

Address:
17 Elephant and Castle
London SE1 6TB
United Kingdom