Privacy policy
Last Updated: September 27, 2026
Washorra respects your privacy and is committed to protecting personal information provided through Washorra.shop.
This Privacy Policy explains how we may collect, use and protect information when you visit our website, place an order, contact us or otherwise interact with our services.
1. Information We Collect
Depending on how you use our website, we may collect information such as:
Name
Billing address
Delivery address
Email address
Telephone number
Order information
Payment-related information necessary to process transactions
Communications you send to us
Website usage information
Technical information such as browser type, device information and IP address
We only seek to collect information that is reasonably necessary for operating our online store and providing our services.
2. How We Use Information
We may use personal information to:
Process and fulfil orders
Arrange delivery
Communicate about orders
Respond to customer enquiries
Process returns and refunds
Provide customer support
Maintain and improve our website
Prevent fraud and misuse
Meet legal and regulatory obligations
Maintain appropriate business records
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
Where payment providers process payment information directly, their own privacy policies and terms may also apply.
Washorra does not require customers to send complete card details to us by email or telephone.
4. Cookies
Washorra.shop may use cookies and similar technologies to help the website function correctly, remember certain preferences, understand website usage and improve the customer experience.
Depending on the technologies used on our website, some cookies may be provided by third-party services.
You can manage certain cookie settings through your browser.
5. Third-Party Services
We may use third-party service providers to support website operations, payment processing, order fulfilment, analytics, advertising, customer communication and delivery.
These providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.
6. Data Security
We take reasonable measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes and complying with legal obligations.
8. Your Rights
Depending on applicable UK data protection law and the circumstances, you may have rights concerning your personal information, including rights to:
Request access to personal information
Request correction of inaccurate information
Request deletion where applicable
Object to certain processing
Request restriction of processing in certain circumstances
Request information about how your data is used
Requests can be made using the contact information below.
9. Children's Privacy
Our website is intended for general consumers and is not knowingly directed at children.
We do not knowingly request personal information from children for purposes unrelated to providing our services.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.
The latest version will be published on this page.
11. Contact Us
For privacy-related questions or requests, contact:
Washorra
17 Elephant and Castle
London SE1 6TB
United Kingdom
Email: Support@washorra.shop
Phone: +44 7407 347408