Shipping policy
Shipping Policy
Last Updated: September 27, 2026
This Shipping Policy explains how Washorra processes and delivers orders placed through Washorra.shop.
Shipping Destination
Washorra currently ships orders to customers located in the United Kingdom only.
We do not currently offer shipping to countries outside the United Kingdom.
Shipping Cost
Standard UK shipping is free on eligible orders.
Customers will be shown any applicable delivery charges before completing checkout.
Order Processing and Handling
Orders generally require 1–3 business days for processing and handling before dispatch.
Processing time may include:
Order verification
Payment confirmation
Product preparation
Packaging
Dispatch arrangements
Business days generally exclude weekends and applicable public holidays.
Delivery Time
After an order has been processed and dispatched, delivery generally takes approximately 1–2 business days, depending on the destination, carrier and other circumstances affecting transportation.
Therefore, the overall time from placing an order to delivery may be longer than the stated transit time because orders first require processing and handling.
Order Confirmation
After completing an order, customers should receive an order confirmation containing relevant order information.
Please check your email address carefully when placing an order.
Dispatch Information
Once an order has been dispatched, customers may receive delivery or tracking information where tracking is available for the selected delivery service.
Delivery Delays
Although we aim to meet the estimated delivery timeframe, delivery dates are estimates and may occasionally be affected by circumstances outside our reasonable control.
Examples include:
Carrier delays
Severe weather
Public holidays
High delivery volumes
Transportation disruptions
Incorrect or incomplete delivery information
If a delivery appears to be delayed, customers can contact our support team for assistance.
Incorrect Delivery Information
Customers are responsible for providing an accurate delivery address at checkout.
If you notice that your delivery address is incorrect, contact us as soon as possible.
We will make reasonable efforts to update an address before dispatch, but we cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.
Damaged Packages
If your package appears visibly damaged when delivered, please contact us as soon as possible and provide photographs where appropriate.
For a damaged television or product, please contact:
Include your order number and relevant photographs or videos so that we can review the issue.
Contact
Washorra
17 Elephant and Castle
London SE1 6TB
United Kingdom
Email: Support@washorra.shop
Phone: +44 7407 347408