Refund policy
Last Updated: September 27, 2026
At Washorra, we want our customers to have a clear and straightforward shopping experience. This Return & Refund Policy explains when customers may return a product, how to request a return, how refunds are processed, and what customers can expect after submitting a request.
Washorra operates an online store selling televisions and related products to customers located in the United Kingdom.
Store: Washorra
Website: Washorra.shop
Business Address: 17 Elephant and Castle, London SE1 6TB, United Kingdom
Email: Support@washorra.shop
Phone: +44 7407 347408
Shipping Destination: United Kingdom only
1. Returns
We accept eligible returns in accordance with the terms described on this page.
If you are not satisfied with your purchase, please contact us before sending any product back. We will provide instructions regarding the return process where a return is approved.
Customers should not send products to the business address shown above unless Washorra has specifically instructed them to do so. The appropriate return address may depend on the product and fulfilment arrangements for the order.
To request a return, please contact:
Email: Support@washorra.shop
Phone: +44 7407 347408
Please include your order number and a description of the reason for your return request.
2. Return Eligibility
To be considered for a return, the following conditions may apply:
The product must be purchased directly through Washorra.shop.
The order number or other purchase information must be provided.
The product should be returned in an appropriate condition for the type of return requested.
Where reasonably possible, the original packaging, accessories, manuals, remote controls, cables and other items supplied with the television should be included.
Products should be packaged securely to reduce the risk of damage during transportation.
Customers must contact Washorra before returning an item so that the return can be properly authorised and processed.
Certain products may not be eligible for return where their condition has been materially changed after delivery or where the applicable legal exceptions apply.
3. Damaged or Faulty Products
If your television arrives damaged, defective or with an apparent manufacturing fault, please contact us as soon as possible after delivery.
Please provide:
Your order number
Your name
A description of the issue
Photographs or video showing the problem, where appropriate
Photographs of visible shipping or packaging damage, where applicable
Our support team will review the information and explain the next steps.
Depending on the circumstances, we may request additional information or troubleshooting steps before arranging a return, replacement or refund.
Nothing in this policy affects your statutory rights under applicable UK consumer law.
4. Incorrect or Missing Items
If you receive an item that is different from the product ordered, or if an important component appears to be missing, please contact us at:
Please provide your order number and details of the issue.
We will review the order and provide appropriate instructions to resolve the problem.
5. Return Shipping
Return shipping arrangements depend on the reason for the return and the circumstances of the order.
If the return is required because the product is faulty, damaged in transit, incorrect, or otherwise affected by an issue for which Washorra is responsible, we will provide appropriate instructions regarding the return process.
For other returns, any applicable return delivery costs will be explained before the return is completed.
Customers should not arrange an expensive return shipment without first contacting Washorra and receiving return instructions.
6. Refunds
Once an approved return has been received and reviewed, Washorra will process the applicable refund.
Where a refund is approved, it will normally be issued to the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on your payment provider, bank or card issuer.
A refund may be delayed until the returned product has been received and, where necessary, inspected.
7. Refund Processing Time
Washorra aims to process approved refunds within 7 business days after the applicable return has been received and reviewed.
After Washorra processes the refund, your bank or payment provider may require additional time to make the funds available in your account.
If you believe that a refund has been approved but has not appeared within a reasonable period, please contact us with your order number.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.
If the order has already been processed or dispatched, cancellation may no longer be possible and the order may instead need to be handled through the applicable return process.
9. Products Returned Without Authorisation
Please contact Washorra before sending a product back.
Unauthorised returns may cause delays because we may be unable to identify the order or determine the appropriate return procedure.
For this reason, customers should wait for return instructions before dispatching a product.
10. Condition of Returned Products
Customers should take reasonable care of products while they are in their possession.
For televisions, this includes taking reasonable precautions when handling, packaging and transporting the product for return.
Where applicable, customers should retain the original packaging and accessories until they are satisfied that they will not need to return the product.
Any assessment of a returned product will take into account the circumstances of the return and applicable consumer rights.
11. Statutory Consumer Rights
This policy does not remove or restrict any rights that customers have under applicable UK consumer protection legislation.
Where a product is faulty, not as described, or otherwise fails to meet applicable legal requirements, customers may have statutory rights that apply independently of this policy.
If you believe your order has a problem covered by your statutory rights, please contact us and explain the issue.
12. How to Request a Return or Refund
To request a return or refund, contact our customer support team.
Email: Support@washorra.shop
Phone: +44 7407 347408
Please provide:
-
Your full name
-
Order number
-
Product name
-
Date of purchase
-
Reason for the return or refund request
-
Photographs or other evidence where relevant
Our team will review your request and provide the next steps.
13. Contact Information
If you have questions about this Return & Refund Policy or need assistance with an order, please contact us.
Washorra
17 Elephant and Castle
London SE1 6TB
United Kingdom
Email: Support@washorra.shop
Phone: +44 7407 347408
Website: Washorra.shop
We aim to provide clear and helpful customer support and to handle return and refund requests fairly and consistently.
14. Policy Updates
Washorra may update this Return & Refund Policy when necessary to reflect changes to our services, operations or applicable requirements.
The latest version will always be made available on our website.
Last Updated: September 27, 2026